Advent Systems provides Outsourced Managed IT Support on a flat-rate, monthly basis. This method places the full responsibility of maintaining stable and well documented client networks firmly in our hands. Because we charge the same amount monthly, regardless of how long we spend maintaining your network, we cannot afford to only partially resolve issues, as they will resurface, costing US money.

Advantages of Managed Services

Budgeting of IT Expenses – Simplified

Because Advent Systems charges a flat-rate for IT support, it is now possible for our clients to effectively budget IT expenses, as they would a utility. This enables them to stop worrying about how much money their computer network is going to cost them, and start projecting how much money it will save them.

True Network Maintenance

Reacting to problems as they occur, no matter how quickly, IS NOT maintenance. It is ALWAYS more expensive to be Reactive when the opportunity to be Proactive was available. To crystallize this point, we’ll use an analogy everyone can relate to: Your automobile. Proper maintenance of your automobile includes regular checking of fluids, inspecting and replacing brakes and tires, replacing worn belts and wiper blades, adjusting valves and so on. Failing to maintain your vehicle properly will eventually cause a failure.

At Advent Systems, Network Maintenance is the key to our success. Below are a few steps we take in maintaining your network:

• Online asset and case reporting
• Online license management
• Desktop optimization and management
• Anti-virus software management and update
• Virus definitions and prevention
• Software patch management
• Log file maintenance
• MS Exchange maintenance and administration
• Backup administration
• User account administration
• File sharing permissions administration
• Security administration

By monitoring your network’s health and performance remotely, Advent Systems is often able to detect IT issues before our customers. This helps us respond quickly, minimize the effects of a failure on your business’ productivity, and in some cases, circumvent failure entirely. Below are a few aspects of customer networks which we monitor.

• Data Backups
• Event logs
• Drive space
• Network and internet connectivity
• Virus Alerts
• Hardware

Beyond simply maintaining their networks, Advent Systems makes it a point to expose or customers to new technology that can make a positive difference in the way they do business. Our knowledgeable account representatives take the time to understand your business, seek out deficiencies in workflow and propose solutions that make financial sense. You can think of Advent Systems as your personal technology advisor.

Reactive Issue Resolution

Though we do our very best to maintain our customer’s networks to perfection, there are issues which are simply unavoidable. Hardware damage due to power fluctuations and data loss due to user error and are a few examples of these issues. In such instances, the Advent Systems staff springs into action with all the tools and skills necessary to ensure the issue is resolved and you’re back to work as soon as possible.

Requesting Service

Never before has it been as easy to get IT support. Requesting service from Advent Systems can be done over the phone, via email or at our online client portal. In all cases, a service ticket will be created immediately, and status fed to you automatically as the ticket progresses towards resolution. You can choose to be alerted as much or as little as you like. As a Managed Services customer, your tickets will be given the highest priority and one of our qualified network engineers will contact you shortly thereafter.

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